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APM

Salt Lake City Air Route Traffic Control Center Policy Manual

Table of Contents

General

  1. ZLC
    1. ZLC refers to the VATSIM/VATUSA organization that simulates the real world air traffic control facilities within the ZLC ARTCC boundaries. The organization can and will be referred to as “ZLC” when pertinent and should be considered the virtual organization unless otherwise stated.

  2. Members
    1. A ZLC Member is any individual (including visitors) on the ZLC roster regardless of rank, rating, or activity status.

  3. Ownership
    1. All information, resources, and data submitted to or by ZLC for use within ZLC shall be regulated by ZLC ARTCC ATM & DATM or as delegated.





Conduct

  1. Other Provisions
    1. ZLC recognizes all VATSIM and VATUSA orders regarding conduct and conflict resolution.

      1. Members must adhere to the positions of these orders.

      2. ZLC staff will determine the best course of action during a situation not covered by these orders.

  2. Conduct
    1. Members must portray a sense of general professionalism at all times and will display a sense of willingness to improve their air traffic control knowledge and skills.

    2. No foul, abusive, obscene, defamatory, or otherwise negative language may be used on any ZLC communications platform.
      1. Communication platforms include, but are not limited to the forums, Discord, control clients, and any other communication medium under the jurisdiction of ZLC.

    3. Any attempts to use the ZLC website, or any ZLC resource to scam, spam, hack, attack, or otherwise hinder the operations of ZLC will not be tolerated.

    4. All members must be respectful and courteous to pilots and individuals while using any communication platform.

  3. Communication Expectations
    1. Controllers signed on any control position must be present and in contact via the ZLC Discord server.

    2. All ZLC members (including visitors) are expected to maintain and actively monitor their VATSIM registered email account for communications from VATSIM, VATUSA and ZLC ARTCC. Members are expect to respond with at least an acknowledgment of receiving and understanding the email when indicated that a response is required.
      1. All members are expected to check/respond to emails at least once every 72hrs.

      2. All staff members (including assistants) are expected to check/respond to emails at least once every 24hrs.

      3. All members (including visitors) are expected to notify the ZLC ARTCC ATM & DATM when their VATSIM registered email address has changed.

    3. Members are encouraged to check spam folders for important emails in the event that the email defaulted to a spam folder.

    4. All members are expected to add the following email addresses to their contacts list in order to prevent emails filtering to spam folder:
      1. VATUSA-NoReply
        • no-reply@vatusa.net

      2. ZLC Info
        • noreply@auto.zlcartcc.com

  4. General Responsibilities
    1. Prior to controlling a position, members shall review the Resource Center Change Log and comply with any changes.





Currency

  1. General
    1. Any activity issues will be reported to the individual in question via email from ZLC ARTCC ATM & DATM.

    2. ZLC ARTCC ATM & DATM are the waiver authority on member activity.

  2. Logging
    1. All controller activity is automatically recorded and monitored by ZLC data logs.

    2. In the event of downtime, session logs can be recovered from VATSIM data logs at stats.vatsim.net.

  3. Requirements
    1. Members are required to control a ZLC position on the live VATSIM network a minimum of two (2) hours per calendar month.

    2. The hourly requirement is determined by controlling time on the VATSIM network and/or hours obtained during training.

    3. Members signed on a position, other than OBS, for extended periods of time without priming the frequency, may be subject to disciplinary action and time logged will not be recognized for the hourly requirement.

    4. Observer (OBS) and staff callsigns are not control positions and are not recognized for the hourly requirement.

    5. Discord connections do not account for the hourly requirement.

  4. Inactivity
    1. ZLC activity violations will be processed in accordance with VATUSA Policy DP001.

    2. Members not meeting currency requirements may, and are likely to be removed from the roster upon first offense.

  5. Exceptions
    1. If a member is unable to maintain currency requirements, a waiver may be requested.
      1. The request must explain what circumstances are preventing the individual from obtaining the hourly requirement.

      2. ZLC ARTCC ATM & DATM are the activity waiver authority within ZLC.

  6. Leave of Absence Request
    1. Members may submit a Leave of Absence (LoA) request if unable to maintain currency requirements over an extended period of time.
    2. LoA requests shall be submitted as instructed via the Resource Center “Request Leave of Absence” page.

  7. Leave of Absence Prerequisites
    1. The individual must have met currency requirements for 90 days before an LoA request will be considered for approval.
      Note-ZLC ARTCC ATM & DATM are the LOA waiver authority within ZLC.

    2. The individual must indicate the anticipated duration of the LoA up to and including 90 days.
      Note-If approved, the requested end time will be the LoA expiration.

    3. The individual may not request an LoA if not yet certified on any position.

    4. No individual will be permitted a total of more than 180 days of LoA within a 365 day period.

  8. Leave of Absence Conduct
    1. No individual may control a ZLC position while on an active LoA.

    2. ZLC ARTCC ATM & DATM may grant the individual temporary active status while still within the LOA dates but only if coordinated before controlling.

  9. Leave of Absence Expiration/Cancellation
    1. LoAs will be automatically expired after the approved end time has passed. The individual will then be subject to the standard currency requirements from that point on, including that current month.

    2. If a member wishes to cancel an LoA, that individual is to submit an email to the ZLC ARTCC ATM & DATM with the request.
      Note-The individual is not required to wait for a reply or change of status on the roster after the email is sent. The individual may immediately resume active status privileges such as controlling or requesting training.





Visitors

  1. Requests
    1. A submission of visiting request to ZLC ARTCC staff is an acknowledgment that the visiting member will adhere to all ZLC policies and procedures.

    2. Submit visiting requests via the instructions found on This page.

  2. Endorsement
    1. A general checkout is required prior to being authorized to control any position within ZLC. Once the instructional staff grants the endorsement, the visitor will be authorized to control all facilities as granted by the instructional staff.

    2. A visitor will only be endorsed by ZLC up to the highest endorsement held at their home facility.

    3. If the training staff find a member to be incompetent for their current rating per GRP guidelines, that individual may be removed from the roster until the home ARTCC completes remedial training for the highlighted items.
      1. The Home ARTCC TA will email the ZLC TA confirming remedial training has been completed. The student may then resume training with ZLC.

      2. If the individual is still found to be unsatisfactory by the training department, the visiting status may be permanently revoked.