Virtual ZLC ARCC Privacy Policy

Henceforth, Virtual ZLC ARTCC will be referred to as "ZLC".
When you use ZLC services, there is information sent to us that we use to collect statistics, analyze trends, and provide services to you and the facilities that make up ZLC.

Information We Collect

To help enhance the ZLC experience, we collect information across a series of products and services all to enhance the user experience. We collect information in the following ways:

  • Information you give us. When you register an account with VATSIM and transfer to ZLC, login to any ZLC web service, take a quiz, use our Computer Based Training (CBT) system, or participate in the forums, information that is generally considered personal is given to us from you, VATUSA, and VATSIM which includes, but is not limited to: your full name, email address, VATSIM CID, and any past training data in VATUSA.
  • Information we get from you. Some other information is passed by your computer or electronic device, web browser, and VATSIM client. Information can include: your IP address, web browser type and version, device specific information (such as operating system, unique device identifiers and mobile network information). This information may be linked to your account.
  • Log Information. Each time you perform an action on any ZLC services, your action is logged. Information logged can include: type of action, data being sent and received, IP address the request originated from, software used to make the request, identification cookies, and the results of the request.
  • Location Information. Your location information may be associated with each request through geolocation against the originating IP address, information given to us by you or given to us by you through VATSIM. In the case of activity that violates the national laws of the United States of America, we can and will provide this information to law enforcement.
  • Analytical Information. Via Google Analytic services, we may collect anonymized statistical information to include: age, gender, location, device information, web browser type and version, ISPs, mobile network provider information, etc. for the purposes of identifying trends and to better target out platform.
  • Storage Location. Data is stored on services owned or leased by ZLC within the United States.

Information Usage

To help enhance the ZLC experience, we collect information across a series of products and services all to enhance the user experience. We use the information collected to provide, maintain, protect and improve our services.
The information we collect is maintained with confidentiality to the extent possible any may include:

  • VATSIM CERT Identification Number (CID)
  • Your name
  • Your VATSIM achievements and ratings
  • Your VATSIM associated email address
  • ZLC facility associations, VATSIM region and division associations
  • ZLC staff associations and ZLC staff email addresses

The following information may be shared publicly:

  • VATSIM CERT Identification Number (CID)
  • Your name
  • ZLC staff associations and ZLC staff email addresses
  • ZLC facility associations, VATSIM region and division associations
  • VATSIM achievements and ratings

The following information is collected and may be used to protect our services, up to and including cooperation with legal requests for information from Law Enforcement agencies:

  • The above listed public information,
  • All IP addresses used and associated with your account
  • Geolocation against aforementioned IP addresses
  • Activities performed with the ZLC web services
  • We may store identification tokens and other limited information on your electronic device through web storage or cookie usage.

Who We Share With

The information we collect may be shared, in limited capacities, with the following:

  • ZLC parent facilities VATUSA, VATNA & VATSIM (www.vatusa.net , www.vatna.net & www.vatsim.net)
  • Other ZLC partners
  • Law Enforcement agencies
  • Google Analytics

For more information on what is shared with whom, please see "Information Usage".

Cookie Usage

We use various technologies to collect and store information when you visit and use a ZLC service.
This may include a cookie or other similar technologies to identify your browser or device. We also use Google Analytics to help analyze the traffic to our websites and the information may be linked, by
Google Analytics, with customers for information across multiple websites.
Our cookies are mainly used as a means of tracking virtual users across the ZLC domain. This allows us to know who is requesting and using our services, provide authentication and authorization checks to
restricted areas.
You may choose to disable cookie usage via your browser, but know that doing so will prevent access and use across restricted areas of the website and severely degrade your experience.

Opt Out

Given the nature of our services, it is not possible to opt out of data collection and use our services. But if you desire to opt out and no longer desire to use our services, we will purge all information we have
collected upon written request.
The first step is to deactivate and request VATSIM to purge your data. Please head to https://membership.vatsim.net/ to do so.
After VATSIM has purged your data, please send a written request to ZLC's IT team by emailing zlc-wm@vatusa.net. It is a manual process, so please allow up to 14 days for information to be purged. You will receive an email response once the data has been purged.
Note that ZLC cannot guarantee that information collected by parties outside of ZLC will be purged in the process.